NRA: Individual Marketplace
About 92 percent of Americans want to be more informed health consumers, according to a study by the Centers for Disease Control and Prevention. But how much time do you have to re...
Want to Improve Your Health? Reduce Health Costs? Talk with a Nurse About 92 percent of Americans want to be more informed health consumers, according to a study by the Centers for Disease Control and Prevention. But how much time do you have to research symptoms, medical conditions and medications? Wouldn’t it be great if you could just call someone who would be a good resource to you and for your entire family’s care?

Through the NRA’s relationship with UnitedHealthcare, access to nurses for basic health questions is available through our group health plans and the Restaurant Healthcare Discount Program.

NurseLineSM Helps You Take Charge of Your Health

NurseLine is staffed by registered nurses with an average of 15 years of clinical experience. They are available 24/7/365, either at a toll-free number (on the back of your member ID card) or through an online chat service (at myuhc.com, select “Live Nurse Chat”). Their goal is to support you and your family by offering trusted information and support whenever you need it.

While your primary care doctor is always a good place to bring your health questions, sometimes you’re not even sure what to ask. Or it something has come up after hours. Or your doctor can’t see you for a day or two. NurseLine professionals can help with this, as well as a number of other areas:
  • Find a doctor or hospital
  • Understand treatment options to discuss further with your doctor
  • Ask questions about medications or medication safety
  • Choose the right medical care
  • Better understand your options with routine illnesses, minor injuries, chronic conditions
  • Recognize symptoms

Save Money by Choosing the Best Option

In up to 70 percent of NurseLine calls, people believe they need to go to an emergency room (ER). After speaking with a nurse, they discover a better option—which also costs them less time and money. ERs are best suited for those with serious or life-threatening conditions, such as uncontrollable bleeding. For everyone else, this usually means hours of waiting and paying more than they needed to.

According to the Agency for Health Care Research and Quality, the average trip to an ER costs $922, while the usual doctor’s office visit is about $199. Based on these figures, Health.com estimates that the usual urgent care visit would cost about $370. So when you’re able to make a more informed choice about the appropriate setting for your care, you also may be able to reduce your health care spending.

Access to Other Resources—that Speak Your Language

NurseLine also provides online access to an audio information library. You may choose from more than 1,100 topics on health and wellbeing—from heart health to stress reduction—with 600 of these in Spanish. In addition, services can be translated into 140 languages and also can be tailored to those who are hearing impaired.

Take Action Now

To learn more about programs including NurseLine, call 800-293-0105.


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